Refund policy

Returns & Refunds Policy

Should you encounter any issues with your order, please reach out to us immediately. To address your concerns efficiently, we ask that you provide a clear photo showing the defect. We are committed to rectifying any quality-related issues by reproducing defective items once the problem has been confirmed.

As all orders are custom-made, returns based on reasons not associated with product quality are not supported. This includes change of mind, incorrect size selection, or preference for a different product.

Key Points of Our Policy:

• Please notify us within 72 hours of receiving your order if you identify any defects.
• A photograph clearly showing the issue is required for verification.
• In some cases, we might ask you to send back the entire defective order before we can proceed with a reproduction.
• Should a return be necessary, we will cover all associated shipping costs and provide you with a return shipping label.
• We commit to either reproducing or refunding your order within 5 business days upon verifying an error on our part.
• Any reproduced orders will be processed using the original production timeframe and shipping method.
• Please note that all sales are final once confirmed and shipped.

This policy ensures that we handle any concerns with your custom order promptly and fairly.